Shipping & Returns

Refund/Exchange Policy
We offer a 30-day Money Back Guarantee on almost every product we offer. Please call customer service at 800-864-4911, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
Return merchandise with RMA number to:
The TEAM Approach
2174 Old Philadelphia Pike
Lancaster PA 17602

Order Cancellation Policy
Please submit any cancellation via e-mail to sales@teamapproach.com, or call on our business phone at 800-864-4911.
E-mail cancellations must contain the following: First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via e-mail or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.